Privacy Policy

PRIVACY POLICY

Kashmir Vista Enterprises (OPC) Private Limited
Website: kashmirvista.com
Last Updated: 28 September 2026

At Kashmir Vista Enterprises (OPC) Private Limited (“Kashmir Vista”, “Company”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process, disclose and protect information when you visit kashmirvista.com, create an account, purchase our products, communicate with us, subscribe to our marketing communications, or otherwise interact with Kashmir Vista.

By using our Website and providing your personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will seek such consent separately and appropriately.

1. ABOUT KASHMIR VISTA

Kashmir Vista is an e-commerce brand operated by:

Kashmir Vista Enterprises (OPC) Private Limited

CIN: U47912JK2026OPC019355
GSTIN: 01AAMCK9606M1Z7
FSSAI Licence No.: 21026419000774
Website: kashmirvista.com
Email: info@kashmirvista.com
Phone: +91 6006842300
Country: India

Kashmir Vista offers products that may include Kashmiri dry fruits, nuts, seeds, saffron, honey, foods, spices, handicrafts, gifts, home and living products, fashion, traditional products and other merchandise.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

• kashmirvista.com;
• Kashmir Vista customer accounts;
• online purchases and checkout;
• customer-service interactions;
• email communications;
• WhatsApp or telephone communications;
• contact forms;
• newsletters and promotional subscriptions;
• social-media interactions where information is submitted to us;
• surveys, contests and promotions;
• product reviews and feedback; and
• other digital services operated by Kashmir Vista that refer to this Privacy Policy.

Third-party websites, applications, payment services or social-media platforms may operate under their own privacy policies.

3. INFORMATION WE MAY COLLECT

Depending upon how you interact with Kashmir Vista, we may collect the following categories of information.

A. Identity and Contact Information

This may include:

• full name;
• email address;
• mobile/telephone number;
• billing address;
• shipping/delivery address;
• city;
• state;
• PIN/postal code; and
• country.

B. Account Information

When you create an account, we may collect information such as:

• name;
• email address;
• telephone number;
• saved addresses;
• order history;
• account preferences; and
• account authentication information.

Passwords are generally processed through the technology platform supporting our Website and should be stored using appropriate security protections rather than in readable form.

C. Order and Transaction Information

When you make a purchase, we may process information including:

• products purchased;
• quantities;
• order value;
• discounts;
• transaction/order ID;
• payment status;
• billing information;
• delivery address;
• shipping status;
• returns;
• refunds; and
• previous purchase history.

D. Payment Information

Payments may be processed through third-party payment gateways or payment-service providers.

Depending upon the payment method selected, information may include:

• UPI-related transaction information;
• credit/debit card transaction information;
• net-banking transaction information;
• wallet transaction information;
• payment reference numbers; and
• payment status.

Kashmir Vista does not intend to directly store complete card numbers, CVV numbers, UPI PINs, internet-banking passwords or similar payment credentials when payment processing is handled by an authorized payment provider.

Payment providers process such information according to their respective terms, privacy policies and security standards.

4. INFORMATION COLLECTED AUTOMATICALLY

When you access our Website, certain technical information may be collected automatically.

This may include:

• IP address;
• browser type;
• operating system;
• device type;
• device identifiers;
• approximate location derived from IP address;
• referring website;
• pages viewed;
• products viewed;
• searches;
• links clicked;
• date and time of access;
• session duration;
• cart activity;
• checkout activity; and
• other website interaction information.

We may use cookies and similar technologies for these purposes.

5. COOKIES AND SIMILAR TECHNOLOGIES

Kashmir Vista and service providers supporting our Website may use cookies, pixels, tags and similar technologies.

Cookies may be used for purposes including:

Essential functionality — enabling shopping-cart functionality, checkout, authentication, fraud prevention and website security.

Preferences — remembering language, location, account or shopping preferences.

Analytics — helping us understand how visitors interact with the Website and identifying opportunities to improve performance.

Advertising and marketing — where permitted and appropriately configured, helping us measure advertising effectiveness and show relevant advertising.

You may be able to manage cookies through your browser settings and, where provided, through our cookie-consent or privacy-preference tools.

Disabling certain cookies may affect the functionality of the Website.

6. HOW WE USE PERSONAL INFORMATION

We may process personal information for legitimate and lawful business purposes, including to:

Order Processing

• receive and process orders;
• verify transactions;
• arrange shipping;
• provide order confirmations;
• send shipping and delivery updates;
• manage cancellations;
• manage returns, replacements and refunds.

Customer Service

We may use your information to:

• respond to questions;
• resolve complaints;
• provide product assistance;
• investigate delivery issues;
• respond to warranty or quality concerns; and
• provide other customer support.

Website and Account Administration

Information may be used to:

• create and administer accounts;
• maintain shopping carts;
• save customer preferences;
• improve website functionality;
• personalize certain aspects of the shopping experience; and
• maintain website security.

Marketing and Promotions

Subject to applicable law and your communication preferences, we may use contact information to communicate about:

• new products;
• collections;
• special offers;
• discounts;
• seasonal promotions;
• Kashmir Vista news;
• abandoned-cart reminders;
• product recommendations; and
• other promotional campaigns.

Where consent is required, such communications will be sent on the basis of appropriate consent.

You may unsubscribe from promotional emails using the unsubscribe option contained in such communications or contact us directly.

Fraud Prevention and Security

Information may be processed to:

• detect suspicious transactions;
• prevent fraud;
• prevent misuse of the Website;
• investigate security incidents;
• protect customers;
• protect Kashmir Vista; and
• comply with applicable legal requirements.

Legal and Regulatory Compliance

We may process information where reasonably necessary for:

• taxation;
• accounting;
• GST compliance;
• consumer complaints;
• fraud prevention;
• regulatory requirements;
• court orders;
• law-enforcement requests; and
• other obligations imposed by applicable law.

7. LEGAL BASIS AND CONSENT

Where processing is based on your consent, Kashmir Vista seeks to ensure that consent is obtained in accordance with applicable Indian data-protection requirements.

Consent should be freely given, specific, informed, unambiguous and based upon clear affirmative action where required.

You may withdraw consent for consent-based processing using the methods made available by Kashmir Vista.

Withdrawal of consent will not affect processing already lawfully undertaken before such withdrawal.

Certain information may nevertheless need to be retained or processed where required for fulfilment of an existing transaction, compliance with law, dispute resolution, fraud prevention or other lawful purposes.

8. SHOPIFY AND E-COMMERCE INFRASTRUCTURE

Our online store may be hosted or supported through Shopify and related e-commerce technologies.

Accordingly, certain information required to operate the store may be processed through the technology infrastructure supporting Kashmir Vista.

This can include information necessary for:

• hosting the Website;
• operating shopping carts;
• checkout;
• processing orders;
• customer accounts;
• fraud detection;
• analytics;
• store administration; and
• related e-commerce functionality.

Third-party platforms process information according to their respective privacy terms and applicable agreements with us.

9. PAYMENT SERVICE PROVIDERS

Kashmir Vista may use one or more third-party payment processors, banks or payment gateways.

Depending upon the options available at checkout, customers may be able to pay using methods such as:

• UPI;
• credit cards;
• debit cards;
• net banking;
• digital wallets;
• Cash on Delivery, where available; or
• other supported payment methods.

Payment providers may independently collect and process information necessary to authorize and complete your transaction.

We encourage customers to review the privacy policy of the relevant payment provider.

10. SHIPPING AND LOGISTICS PROVIDERS

To deliver your order, we may share information with courier, postal, fulfilment or logistics partners.

This may include:

• customer name;
• delivery address;
• mobile number;
• order/reference number;
• delivery instructions; and
• other information reasonably necessary to complete delivery.

Shipping partners should use such information for legitimate delivery and related operational purposes in accordance with applicable law and their contractual obligations.

11. SERVICE PROVIDERS

We may use third-party service providers to support our business.

These may include providers of:

• website hosting;
• e-commerce infrastructure;
• cloud storage;
• payment processing;
• logistics;
• order fulfilment;
• email services;
• SMS services;
• WhatsApp communication services;
• customer support;
• analytics;
• fraud prevention;
• accounting;
• advertising;
• marketing;
• IT services; and
• cybersecurity.

We aim to provide such parties only with information reasonably necessary for the relevant service, subject to appropriate contractual, technical and organizational safeguards where applicable.

12. WHEN WE MAY SHARE PERSONAL INFORMATION

Kashmir Vista does not sell or rent your personal information as a standalone commercial product.

We may disclose personal information when reasonably necessary to:

• fulfil an order;
• process payment;
• deliver products;
• provide customer support;
• operate our Website;
• prevent fraud;
• conduct analytics or marketing in accordance with applicable law;
• comply with legal obligations;
• protect the rights or safety of Kashmir Vista, our customers or others; or
• facilitate a legitimate corporate restructuring, merger, acquisition or transfer of business, subject to applicable law.

13. ANALYTICS AND ADVERTISING

We may use analytics, advertising and measurement technologies from third-party providers.

These technologies may help us understand:

• website traffic;
• visitor behavior;
• product interest;
• advertising performance;
• conversion rates;
• customer journeys; and
• website performance.

Depending upon the services Kashmir Vista activates, such providers may use cookies or similar technologies.

Where required, appropriate consent mechanisms will be used.

14. EMAIL, SMS AND WHATSAPP COMMUNICATIONS

If you provide your contact information, we may use it for transactional communications such as:

• order confirmations;
• payment confirmations;
• shipping notifications;
• delivery updates;
• return/refund updates; and
• customer-support communications.

Subject to applicable consent requirements, we may also send promotional communications regarding Kashmir Vista products, offers and collections.

You may opt out of promotional communications using the unsubscribe or preference mechanism provided, or by contacting us.

Transactional communications necessary to fulfil an order may continue even after you opt out of promotional marketing.

15. ABANDONED CART COMMUNICATIONS

Where permitted under applicable law and your communication preferences, we may send reminders regarding products placed in your shopping cart but not purchased.

Such information may also be used internally to understand checkout issues and improve the shopping experience.

16. SOCIAL MEDIA

Kashmir Vista may maintain accounts on social-media platforms.

If you communicate with us through a social-media platform, the platform may collect and process information according to its own privacy policy.

Information you choose to make public on social media may be visible to other users.

17. PRODUCT REVIEWS AND USER-GENERATED CONTENT

If you submit:

• a product review;
• rating;
• photograph;
• testimonial;
• question;
• comment; or
• other user-generated content,

we may display such content on our Website or related marketing channels where permitted.

We recommend that you do not include sensitive personal information in publicly visible reviews or comments.

18. DATA SECURITY

Kashmir Vista takes reasonable technical, administrative and organizational measures designed to protect personal information against:

• unauthorized access;
• misuse;
• unauthorized disclosure;
• alteration;
• loss;
• destruction; and
• security breaches.

Security measures may include appropriate access controls, secure hosting, encryption in transit where supported, authentication controls, backups, security monitoring and restrictions on employee or service-provider access.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential.

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19. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend upon:

• the nature of the information;
• transaction requirements;
• taxation and accounting requirements;
• legal obligations;
• consumer disputes;
• fraud-prevention requirements;
• warranty or return periods; and
• legitimate business requirements.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

20. INTERNATIONAL DATA PROCESSING

Some technology or service providers supporting Kashmir Vista may operate infrastructure outside India.

As a result, certain information may be processed or stored outside India where permitted under applicable law.

Where cross-border processing occurs, Kashmir Vista will seek to comply with applicable Indian data-protection requirements and any restrictions imposed by competent authorities.

21. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• obtain information about the processing of your personal data;
• request correction of inaccurate information;
• request completion or updating of personal information;
• request erasure of eligible personal information;
• withdraw consent where processing is based on consent;
• submit a grievance concerning our processing of personal information; and
• exercise other rights provided under applicable Indian data-protection law.

Some requests may be subject to verification and legal exceptions.

For example, we may need to retain certain transaction information for taxation, accounting, fraud prevention, litigation or other statutory purposes even if you request deletion of your account.

22. HOW TO MAKE A PRIVACY REQUEST

To submit a request relating to your personal information, please contact:

Kashmir Vista Enterprises (OPC) Private Limited

Email: info@kashmirvista.com
Phone: +91 6006842300
Website: kashmirvista.com

Please include sufficient information for us to identify your account or transaction and understand your request.

We may request reasonable verification before acting on a request in order to protect your information from unauthorized access or deletion.

23. CHILDREN'S PRIVACY

Our Website is primarily intended for customers capable of entering into legally valid transactions.

We do not knowingly seek to collect personal information directly from children contrary to applicable law.

Where processing of a child's personal data requires consent of a parent or lawful guardian under applicable law, appropriate consent requirements will apply.

If you believe that a child has provided personal information to Kashmir Vista without appropriate authorization, please contact us at:

info@kashmirvista.com

We will review the matter and take appropriate action.

24. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites or services.

Kashmir Vista is not responsible for the privacy practices, security or content of independent third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

25. BUSINESS TRANSFERS

If Kashmir Vista undergoes a merger, restructuring, acquisition, sale of assets or other corporate transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization receiving such information will be expected to handle it in accordance with applicable legal requirements.

26. FRAUD, SECURITY AND LEGAL DISCLOSURES

We may disclose relevant information where reasonably necessary to:

• investigate suspected fraud;
• prevent cybercrime;
• investigate unauthorized transactions;
• protect our customers;
• enforce our contractual rights;
• respond to lawful governmental requests;
• comply with court orders; or
• comply with other applicable legal obligations.

27. DO NOT SHARE PAYMENT PASSWORDS OR OTPs

Kashmir Vista will never require you to disclose sensitive authentication credentials such as:

• UPI PIN;
• debit/credit card PIN;
• CVV for customer-service verification;
• internet-banking password; or
• OTP unrelated to a legitimate transaction authentication process.

Customers should never provide such information to anyone claiming to represent Kashmir Vista through unsolicited telephone calls, messages or social-media communications.

28. CHANGES TO THIS PRIVACY POLICY

Kashmir Vista may update this Privacy Policy from time to time to reflect:

• changes in our services;
• new technologies;
• new service providers;
• changes in business operations;
• changes in legal requirements; or
• improvements to our privacy practices.

The latest version will be published on this page with an updated “Last Updated” date.

Where required by applicable law, we may provide additional notice or seek consent for material changes.

29. GOVERNING LAW

This Privacy Policy and the processing of personal information by Kashmir Vista will be governed by applicable laws of India, including applicable provisions of data-protection, information-technology, consumer-protection and e-commerce laws and regulations, as amended from time to time.

30. GRIEVANCE REDRESSAL

If you have a concern regarding privacy, personal information or the handling of your data, you may contact Kashmir Vista.

Grievance / Privacy Contact

Kashmir Vista Enterprises (OPC) Private Limited
Email: info@kashmirvista.com
Phone: +91 6006842300
Website: kashmirvista.com
Country: India

We will endeavour to review and respond to legitimate privacy complaints in accordance with applicable law.

If Kashmir Vista appoints or is legally required to appoint a designated Grievance Officer, Data Protection Officer or other responsible person, the appropriate contact details will be published on this page.

31. CONTACT US

For questions regarding this Privacy Policy or our privacy practices, please contact:

KASHMIR VISTA ENTERPRISES (OPC) PRIVATE LIMITED

CIN: U47912JK2026OPC019355
GSTIN: 01AAMCK9606M1Z7
FSSAI Licence No.: 21026419000774

Website: kashmirvista.com
Email: info@kashmirvista.com
Phone: +91 6006842300
Country: India

Authentic • Pure • Timeless

© 2026 Kashmir Vista Enterprises (OPC) Private Limited. All Rights Reserved.