TERMS & CONDITIONS

TERMS & CONDITIONS

Kashmir Vista Enterprises (OPC) Private Limited
Website: kashmirvista.com
Last Updated: 28 September 2026

Welcome to Kashmir Vista.

These Terms & Conditions (“Terms”) govern your access to and use of kashmirvista.com (“Website”), including browsing the Website, creating an account, placing an order, purchasing products, communicating with us, submitting reviews and using any other services made available through the Website.

The Website is operated by:

Kashmir Vista Enterprises (OPC) Private Limited
CIN: U47912JK2026OPC019355
GSTIN: 01AAMCK9606M1Z7
FSSAI Licence No.: 21026419000774
Email: info@kashmirvista.com
Phone: +91 6006842300
Country: India

Throughout these Terms, “Kashmir Vista”, “Company”, “we”, “us” and “our” refer to Kashmir Vista Enterprises (OPC) Private Limited.

“You”, “your”, “user” and “customer” refer to any person accessing or using the Website.

Please read these Terms carefully before using the Website.

1. ACCEPTANCE OF TERMS

By accessing or using the Website, creating an account, placing an order or purchasing a product, you agree to be bound by these Terms together with our:

• Privacy Policy;
• Shipping & Delivery Policy;
• Cancellation, Return & Refund Policy;
• Cookie Policy; and
• any additional policies or terms displayed on the Website.

If you do not agree with these Terms, you should discontinue use of the Website.

2. ABOUT KASHMIR VISTA

Kashmir Vista is an e-commerce business offering products that may include:

• dry fruits;
• nuts and seeds;
• saffron;
• honey;
• spices;
• teas and traditional beverages;
• rice and food products;
• Kashmiri foods and regional specialties;
• handicrafts;
• papier-mâché;
• walnut-wood products;
• carpets and rugs;
• textiles;
• shawls and stoles;
• fashion and traditional wear;
• home and living products;
• gifts and gift hampers;
• corporate gifts; and
• other products introduced from time to time.

Availability of products and categories may change without notice.

3. ELIGIBILITY

By using this Website or entering into a transaction through it, you represent that you are legally capable of entering into a binding contract under applicable law.

If you use the Website on behalf of a company, organization or other entity, you represent that you are authorized to act on behalf of that entity.

4. CUSTOMER ACCOUNTS

Certain Website features may allow or require you to create an account.

You agree to provide accurate, current and complete information.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• restricting unauthorized access to your account;
• keeping your contact information updated; and
• activities carried out through your account where attributable to your use or failure to safeguard your credentials.

If you suspect unauthorized use of your account, please contact us promptly.

We reserve the right, subject to applicable law, to suspend or restrict accounts associated with suspected fraud, abuse or violations of these Terms.

5. PRODUCT INFORMATION

We make reasonable efforts to provide accurate information regarding our products.

Product pages may contain information such as:

• product name;
• description;
• photographs;
• ingredients;
• materials;
• weight;
• dimensions;
• size;
• colour;
• origin;
• care instructions;
• nutritional information;
• allergen information;
• storage instructions; and
• other relevant specifications.

However, minor differences may occur between Website representations and the actual product.

6. PRODUCT PHOTOGRAPHS AND COLOURS

We aim to display products as accurately as reasonably possible.

However, colours and appearance may vary because of:

• screen settings;
• lighting;
• photography;
• display calibration;
• natural product variations;
• manufacturing variations; and
• differences between production batches.

Accordingly, Website photographs should generally be regarded as representative unless specifically stated otherwise.

7. NATURAL VARIATION IN FOOD PRODUCTS

Many products sold by Kashmir Vista are agricultural or naturally occurring products.

Dry fruits, nuts, seeds, saffron, honey, spices and other natural products may therefore vary between batches in characteristics such as:

• colour;
• shape;
• size;
• texture;
• aroma;
• moisture;
• natural markings; and
• flavour profile.

Such reasonable natural variations do not necessarily indicate a defect or quality issue.

8. HANDMADE AND ARTISAN PRODUCTS

Many Kashmiri handicrafts are handmade or involve substantial manual craftsmanship.

Products such as:

• papier-mâché;
• walnut-wood products;
• embroidered textiles;
• shawls;
• carpets;
• rugs;
• decorative products; and
• other handcrafted items

may exhibit minor differences in colour, pattern, embroidery, carving, dimensions, texture or finishing.

These variations can be inherent characteristics of handmade products and may make individual pieces unique.

Reasonable handmade variations should not automatically be regarded as manufacturing defects.

9. FOOD INFORMATION AND ALLERGENS

Customers should carefully review product labels, ingredient lists and allergen information before consumption.

Our products may contain or may be processed, packed or handled in facilities where allergens are present, including, depending on the product:

• tree nuts;
• peanuts;
• seeds;
• milk;
• gluten;
• soy; and
• other allergens.

If you have a severe allergy or specific dietary requirement, please contact us before purchasing if you require clarification regarding a particular product.

Product information should not be treated as medical advice.

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10. HEALTH AND NUTRITION INFORMATION

Any information on the Website regarding nutrition, traditional uses, wellness or potential benefits of foods or ingredients is provided for general informational purposes.

It is not intended to:

• diagnose a disease;
• treat a disease;
• cure a disease;
• prevent a disease; or
• replace professional medical advice.

Individual dietary and health requirements vary.

Customers with medical conditions, allergies, pregnancy-related concerns, medication interactions or specific dietary requirements should seek appropriate professional advice where necessary.

11. PRICING

Product prices will be displayed on the Website.

Prices may change from time to time.

A price change will generally not affect an order already accepted by us unless:

• there was an obvious pricing error;
• the transaction is cancelled or modified by agreement; or
• otherwise permitted or required by applicable law.

Applicable taxes and charges will be displayed or incorporated as required.

12. TAXES

Kashmir Vista is registered under GST.

GSTIN: 01AAMCK9606M1Z7

Prices displayed on the Website will be handled in accordance with applicable taxation and pricing requirements.

Any applicable shipping charges, taxes or other permissible charges will be displayed during checkout where applicable.

13. PRICING ERRORS

Despite reasonable efforts, a product may occasionally be displayed with an incorrect price due to a technical, typographical or system error.

Where an obvious pricing error occurs, we may contact you before fulfilment and offer the opportunity to proceed at the correct price or cancel the affected order.

Any payment collected for a cancelled order will be refunded in accordance with applicable law and our refund process.

Nothing in this section limits any non-waivable consumer right.

14. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your shopping cart does not reserve it.

In some situations, a product may become unavailable after an order has been placed because of:

• simultaneous purchases;
• inventory discrepancies;
• product damage;
• supplier issues;
• quality-control rejection; or
• technical errors.

If we cannot fulfil an ordered product, we will notify you and provide an appropriate refund or other available remedy.

15. PLACING AN ORDER

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

You are responsible for checking:

• products;
• quantities;
• variants;
• sizes;
• delivery address;
• contact information;
• payment method; and
• total amount

before submitting the order.

16. ORDER CONFIRMATION AND ACCEPTANCE

An automated order acknowledgement does not necessarily mean that an order has been finally accepted.

An order may be subject to:

• payment verification;
• stock verification;
• address verification;
• fraud checks;
• serviceability;
• product availability; and
• other reasonable operational checks.

A binding sale will arise in accordance with applicable law and our order-acceptance process.

17. RIGHT TO REFUSE OR CANCEL AN ORDER

Subject to applicable consumer law, we may refuse, hold or cancel an order for legitimate reasons including:

• product unavailability;
• incorrect pricing;
• suspected fraud;
• unauthorized payment;
• incomplete address;
• unserviceable location;
• violation of purchase restrictions;
• technical errors;
• misuse of promotional offers; or
• circumstances beyond our reasonable control.

If a prepaid order is cancelled by us after payment has been successfully collected, the eligible amount will be refunded according to our refund process.

18. PAYMENT

Available payment methods will be displayed at checkout and may include:

• UPI;
• credit cards;
• debit cards;
• net banking;
• supported digital wallets;
• Cash on Delivery where available; and
• other methods introduced from time to time.

Payments may be processed through third-party payment-service providers.

Kashmir Vista does not intend to directly store sensitive payment credentials such as complete card numbers, CVV, UPI PINs or internet-banking passwords where these are processed by authorized payment providers.

19. PAYMENT FAILURE

An order may not be confirmed if payment fails.

If money is debited from your account but our system does not record a successful transaction, please contact us with the relevant order and transaction details.

Banking or payment-provider reconciliation timelines may apply.

20. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available for selected:

• products;
• PIN codes;
• order values; and
• customers.

We may restrict COD where justified by operational or fraud-prevention considerations.

For certain COD orders, we may contact the customer for verification before dispatch.

Repeated refusal of legitimate COD deliveries may result in reasonable restrictions on future COD access, subject to applicable law.

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21. SHIPPING AND DELIVERY

Orders are delivered in accordance with our Shipping & Delivery Policy.

Estimated delivery times are estimates and may be affected by factors such as:

• destination;
• courier availability;
• weather;
• road conditions;
• holidays;
• strikes;
• natural disasters;
• transport disruption;
• regulatory restrictions;
• remote-area serviceability; and
• other circumstances beyond our reasonable control.

Where applicable, tracking information will be provided after dispatch.

22. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing accurate:

• recipient name;
• delivery address;
• PIN code;
• mobile number; and
• other delivery information.

We are not responsible for avoidable delays resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

Additional shipping costs resulting from customer-requested reshipment may be charged where legally permissible and disclosed.

23. INSPECTION UPON DELIVERY

Customers should inspect their order promptly after delivery.

If a package appears:

• severely damaged;
• tampered with;
• opened; or
• otherwise compromised,

please photograph or record the condition where reasonably possible and contact Kashmir Vista promptly.

For claims involving missing, damaged, incorrect or defective products, supporting photographs, videos, labels or packaging information may reasonably be requested to investigate the issue.

24. CANCELLATIONS

Order cancellation eligibility depends upon the stage of processing.

Orders that have not yet entered fulfilment or dispatch may be eligible for cancellation.

Once an order has been packed, customized, handed to a courier or dispatched, cancellation may not always be possible.

Full conditions will be stated in our Cancellation, Return & Refund Policy.

Nothing in this section limits rights available under applicable consumer law.

25. RETURNS

Return eligibility depends upon:

• product category;
• product condition;
• reason for return;
• hygiene considerations;
• food-safety considerations;
• whether the product is customized; and
• applicable law.

Certain products may be non-returnable where legally permissible, particularly:

• opened food products;
• consumed products;
• products with broken hygiene seals;
• perishable products;
• customized products;
• personalized gifts; and
• products damaged after delivery through customer misuse.

Defective, damaged, incorrect or otherwise legally eligible products will be handled in accordance with our Cancellation, Return & Refund Policy and applicable consumer law.

26. REFUNDS

Approved refunds will generally be made to the original payment method where feasible.

Refund-processing times may depend upon:

• payment gateway;
• bank;
• card issuer;
• UPI provider; or
• other payment institution.

Any legally required refund will be processed in accordance with applicable requirements.

27. GIFT HAMPERS

Gift hampers may contain multiple products.

Because of seasonal availability or inventory limitations, substitutions may occasionally be necessary.

Where substitution is permitted and appropriate, we will seek to maintain comparable value and suitability and provide disclosure or obtain approval where required.

Customized or personalized gift hampers may have different cancellation and return conditions, which will be disclosed before purchase where applicable.

28. CORPORATE AND BULK ORDERS

Corporate gifting, wholesale purchases and bulk orders may be governed by additional written terms.

These may cover:

• minimum order quantities;
• customized packaging;
• branding;
• personalization;
• pricing;
• payment schedules;
• production timelines;
• shipping;
• cancellation;
• samples; and
• returns.

Where separate written commercial terms are agreed for a corporate or bulk order, those terms will apply to the extent of any inconsistency with these general Terms.

29. PROMOTIONS, DISCOUNTS AND COUPON CODES

Promotions may be subject to specific conditions including:

• validity period;
• minimum order value;
• eligible products;
• eligible customers;
• geographic restrictions;
• maximum discount;
• usage limits; and
• exclusions.

Unless expressly stated otherwise, multiple promotional codes may not be combined.

We may withdraw or correct a promotion affected by fraud, abuse, obvious error or technical malfunction, subject to applicable consumer law.

30. GIFT CARDS AND STORE CREDIT

Where Kashmir Vista introduces gift cards, vouchers or store credit, separate conditions may apply regarding:

• validity;
• redemption;
• transferability;
• refunds; and
• eligible products.

Applicable terms will be displayed when such products or services are offered.

31. USER REVIEWS AND CONTENT

Customers may be permitted to submit:

• reviews;
• ratings;
• photographs;
• videos;
• comments;
• testimonials;
• questions; and
• other content.

You should only submit content that you have the legal right to share.

You must not submit content that is:

• unlawful;
• defamatory;
• threatening;
• fraudulent;
• misleading;
• obscene;
• abusive;
• discriminatory;
• infringing; or
• malicious.

Subject to applicable law and the permissions presented when content is submitted, you may grant Kashmir Vista a licence to display and use submitted content for Website, customer-service and promotional purposes.

32. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its original content are owned by or licensed to Kashmir Vista Enterprises (OPC) Private Limited.

Protected materials may include:

• Kashmir Vista name;
• logo;
• packaging;
• graphics;
• photographs;
• videos;
• product descriptions;
• Website design;
• illustrations;
• icons;
• patterns;
• advertising materials;
• written content; and
• other creative assets.

Nothing on the Website grants users ownership of Kashmir Vista intellectual property.

33. RESTRICTIONS ON USE

Without appropriate permission, you must not:

• copy substantial Website content for commercial use;
• reproduce Kashmir Vista packaging;
• impersonate Kashmir Vista;
• use our logo to suggest an unauthorized association;
• scrape the Website in violation of applicable law or technical restrictions;
• interfere with Website security;
• distribute malware;
• attempt unauthorized access;
• conduct fraudulent transactions;
• misuse customer accounts; or
• use the Website for unlawful purposes.

34. COUNTERFEIT OR UNAUTHORIZED PRODUCTS

Products represented as Kashmir Vista-branded products should be purchased through Kashmir Vista or legitimate authorized channels.

If you encounter a product that appears to misuse our brand, packaging or intellectual property, you may report it to:

info@kashmirvista.com

35. THIRD-PARTY LINKS AND SERVICES

The Website may contain links or integrations involving third parties such as:

• payment providers;
• logistics providers;
• social-media platforms; and
• other service providers.

Third-party services are governed by their own terms and privacy practices.

Kashmir Vista is not responsible for independent third-party content or practices except to the extent responsibility cannot lawfully be excluded.

36. WEBSITE AVAILABILITY

We aim to maintain reliable Website access but cannot guarantee uninterrupted availability.

The Website may occasionally be unavailable due to:

• maintenance;
• updates;
• hosting issues;
• network problems;
• cybersecurity incidents;
• technical failures; or
• circumstances beyond our reasonable control.

We may modify or update Website functionality from time to time.

37. FRAUD AND MISUSE

We reserve the right to investigate suspected:

• payment fraud;
• promotional abuse;
• account misuse;
• false refund claims;
• identity misuse;
• fraudulent COD activity; and
• other unlawful activity.

Where appropriate, we may preserve records and cooperate with payment providers, financial institutions or competent authorities in accordance with applicable law.

38. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted under applicable law.

To the extent permitted by law, Kashmir Vista will not be liable for indirect, incidental or consequential losses arising solely from circumstances beyond our reasonable control or from misuse of the Website by the customer.

Any limitation of liability contained in these Terms is subject to mandatory rights available to consumers under Indian law.

39. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful use of the Website, violation of these Terms, infringement of third-party rights or fraudulent conduct.

This provision does not limit any statutory consumer right.

40. FORCE MAJEURE

Kashmir Vista will not be responsible for failure or delay caused by events beyond its reasonable control, subject to applicable law.

Such events may include:

• natural disasters;
• floods;
• earthquakes;
• severe weather;
• fire;
• epidemics;
• pandemics;
• strikes;
• civil disturbances;
• government restrictions;
• internet outages;
• transport disruptions;
• courier disruptions;
• supply-chain disruptions; and
• other comparable events beyond reasonable control.

Where such an event affects an order, we will make reasonable efforts to communicate available options.

41. PRIVACY

Your personal information will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

Please review the Privacy Policy before providing personal information through the Website.

42. ELECTRONIC COMMUNICATIONS

When you communicate with Kashmir Vista electronically or place an order through our Website, you consent to receiving communications necessary for the relevant transaction electronically, including through:

• email;
• SMS;
• WhatsApp, where applicable;
• Website notifications; and
• other appropriate electronic channels.

Promotional communications are subject to applicable consent and opt-out requirements.

43. CUSTOMER SUPPORT

For assistance with orders, products, deliveries, returns or Website-related matters, contact:

Kashmir Vista Customer Care

Email: info@kashmirvista.com
Phone: +91 6006842300
Website: kashmirvista.com

Please provide your order number when contacting us regarding an existing purchase.

44. GRIEVANCE REDRESSAL

If you have a grievance relating to your order, our Website, privacy or our services, please contact us at:

Kashmir Vista Enterprises (OPC) Private Limited

Email: info@kashmirvista.com
Phone: +91 6006842300
Website: kashmirvista.com

Where applicable law requires publication of the name, designation and additional contact information of a designated Grievance Officer or other responsible official, those details will be displayed on the Website.

45. APPLICABLE LAW

These Terms are governed by the laws of India.

Nothing in these Terms is intended to restrict or waive any mandatory right or remedy available to a consumer under applicable Indian law.

46. DISPUTE RESOLUTION AND JURISDICTION

We encourage customers to contact Kashmir Vista first so that complaints can be addressed through our customer-support and grievance-redressal process.

If a dispute cannot be resolved amicably, it will be handled in accordance with applicable Indian law.

Any jurisdiction provision contained in these Terms is subject to the rights and forums available to consumers under applicable consumer-protection law and other mandatory legal provisions.

47. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.

48. NO WAIVER

Failure by Kashmir Vista to immediately enforce a provision of these Terms does not necessarily constitute a waiver of that provision or our legal rights.

49. CHANGES TO THESE TERMS

We may update these Terms from time to time because of:

• changes in law;
• changes in Website functionality;
• changes in products or services;
• operational changes; or
• changes in our business practices.

The current version will be published on this page with an updated “Last Updated” date.

Material changes will be handled in accordance with applicable legal requirements.

50. CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact:

KASHMIR VISTA ENTERPRISES (OPC) PRIVATE LIMITED

CIN: U47912JK2026OPC019355
GSTIN: 01AAMCK9606M1Z7
FSSAI Licence No.: 21026419000774

Website: kashmirvista.com
Email: info@kashmirvista.com
Customer Care: +91 6006842300
Country: India

Authentic • Pure • Timeless

Thank you for choosing Kashmir Vista.

We are committed to building a shopping experience based on quality, authenticity, transparency and trust.

© 2026 Kashmir Vista Enterprises (OPC) Private Limited. All Rights Reserved.